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Finance Home   Department Contacts     Department Divisions    Documents    Forms  

Utility Customer Service

 The Customer Service/Utility Billing Department is located in City Hall at 120 North Fraser Street.  Customer Service handles requests to turn-on and turn-off utility service for residential, commercial, and industrial customers.  Customer Service also answers questions you may have about your utility bill or business license.

Customers requesting service for a residence they own may fax a completed service agreement with a copy of photo identification to 843/546-5435.  If you do not own your residence, you may complete the service agreement and apply for service in person at City Hall.

The answers to Frequent Questions are provided on the website.  You may contact the Customer Service Representative at 843/545-4000 during normal operating hours if you have further questions.

Staff Contacts - Customer Service
Debra Bivens
Finance Director

Evette Heard
Utility Billing Clerk